Refund Policy

All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.

If the product you received is deemed defective your order is eligible for a refund. 

We thank you for understanding this policy!

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like fitness programs. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

 

NO Exchanges
All items purchased are final sale. If the product you received is deemed defective your order is eligible for a refund.

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Received a defect/wrong product

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at fitbyhails@gmail.com to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.

We will provide you with a 50% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected. 

 

Refunds
We will notify you once we’ve received pictures and inspected your purchase, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post your refund as well.